Problem: Cannot see mapped network drives in Quick Order Entry or QCC for catalog path. or when starting QCC/QOE/OL, a message appears stating that it cannot connect to the mapped drive.
Solution:
In order to check to see what drives our programs can "see", have the user download and run this program:
http://www.advanceware1.com/DriveLetters.exe
If this program cannot "see" the drive, then NONE of our programs can. The user needs to keep trying and/or fix their network issue.
To work around this problem, configure the EnableLinkedConnections registry value. This value enables Windows to share network connections between the filtered access token and the full administrator access token for a member of the Administrators group. After you configure this registry value, LSA checks whether there is another access token that is associated with the current user session if a network resource is mapped to an access token. If LSA determines that there is a linked access token, it adds the network share to the linked location.
To configure the EnableLinkedConnections registry value
- Click Start, type regedit in the Start programs and files box, and then press ENTER.
- Locate and then right-click the registry subkey HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System.
- Point to New, and then click DWORD Value.
- Type EnableLinkedConnections, and then press ENTER.
- Right-click EnableLinkedConnections, and then click Modify.
- In the Value data box, type 1, and then click OK.
- Exit Registry Editor, and then restart the computer.
Copy and Paste the link below into your browser and read the article from Microsoft.
http://technet.microsoft.com/en-us/library/ee844140%28v=ws.10%29.aspx
Salesforce Solution 67